Seller's reply

Hello friend. I'm really sorry. This is not a package sent by our own warehouse. This is the goods we reserve in our preferred warehouse. So we need to wait for a reply from the staff of the preferred warehouse, but there has been no reply from them. Currently waiting for the shipping video of your package. When it is finally verified that the preferred warehouse has shipped the wrong goods, we will promptly refund or reissue them to you. I'm very sorry for wasting your time and affecting your mood. Terribly sorry.

Seller's reply

Dear Friend, Thanks for your feedback, please kindly understand that because of the different ways of measurement, so the value will be a little bit of error,, and please put something into the backpack and make it full then measure again, Also this backpack is with expandable design, you could expand it to use the bigger size.If there is any questions or problems with order, just contact us.TIGERNU brand products always insist on provide high quality products and good service to consumers.Thanks and Regards! TIGERNU BRAND TEAM

Seller's reply

Dear Friend,Thanks for your feedback.As you know the backpack material is soft, so when you put something into the bag, could keep the shape well. The width of the shoulder straps is suitable and with breathable foam,it is recommend that you try to adjust the straps, too long or too long can affect the use of the. If the material is with quality problem, please kindly contact our customer service to help check and solve it.Waiting to contact us.TIGERNU brand products always insist on provide high quality products and good service to consumers.Thanks and Regards! TIGERNU BRAND TEAM

Seller's reply

Dear friends. Sorry for this. Your package will arrive at your delivery point within 7 days. A contact number is also provided to you. You can call or go to a nearby pickup point to check and collect it. But you said you are in another city and can't get the package. This is also sorry, we send backpacks according to the delivery address. It is recommended that you contact the logistics provider to modify the address or initiate a dispute for return and refund. I'm very sorry for bringing you a bad shopping experience. I wish you a happy life.

Seller's reply

Dear Friend,Thanks for your feedback.From the parcel tracking information, it was delivered.Could you please contact the local shipping agent to check ?Also anu questions about the bag please kindly contact our customer service to help, we are willing to help check and try our best solve the problem you met.Waiting to contact us.TIGERNU brand products always insist on provide high quality products and good service to consumers.Thanks and Regards! TIGERNU BRAND TEAM

Seller's reply

Dear Friend,Thanks for your feedback.From the parcel tracking information, it was delivered.Could you please contact the local shipping agent to check ?Also anu questions about the bag please kindly contact our customer service to help, we are willing to help check and try our best solve the problem you met.Waiting to contact us.TIGERNU brand products always insist on provide high quality products and good service to consumers.Thanks and Regards! TIGERNU BRAND TEAM

Seller's reply

Dear Friend,Thanks for your feedback.Please do not worry our bag is with high quality, If there is any quality questions or problems with bag , just contact us.TIGERNU brand products always insist on provide high quality products and good service to consumers.Thanks and Regards! TIGERNU BRAND TEAM

Seller's reply

Dear Friend, Thanks for your feedback. We noticed that you ordered the other model, which is different from your old bag. Please kindly understand that different model is with different material. If you like your old bag, it is recommended that order the same model, You could also contact our customer service to help check the bag material and color first before placing the order, We are willing to help .TIGERNU brand products always insist on provide high quality products and good service to consumers.Thanks and Regards! TIGERNU BRAND TEAM

Seller's reply

Dear Friend,Thanks for your feedback.Sorry about this problem, please kindly contact our customer service to help check and solve it, Also we will feedback to the factory to check and pay more attention on this parcel. Waiting to contact us, TIGERNU brand products always insist on provide high quality products and good service to consumers.Thanks and Regards! TIGERNU BRAND TEAM