Здравствуйте. Я предложил продавцу продлить срок защиты, продавец мне ответил что свяжется с Aliexpress и узнает, через какое-то время пишет что не возможно продлить срок защиты после его окончания и предложил открыть спор, я открыл спор, через какое-то время продавец пишет мне о том что Aliexpress может продлить, но так ничего и не произошло, но стало хуже, там где было написано ДЕЙСТВИНЕЛЬНО что не получил посылку, стало НЕДЕЙСТВИТЕЛЬНО, и вот что Aliexpress отправил мне по почте,
Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order
99898448969629.
Since you didn't receive the package within the purchase protection days and the price of your order is relatively high, please kindly negotiate with seller for solution. Aliexpress can provide you the following solution: 1. extend the delivery date and wait for the goods 2. Or a full refund without waiting any longer. If you have made an agreement with seller, please tell us the result of the agreement by responding on the dispute detail page. If there is no agreement made during this time, we'll give our judgment according to our rule and thanks for your understanding and cooperation.
Problems with the order Judgement from AE Invalid Reason
Purchase Protection is running out, but package is still in transit Valid -
Package Information
AliExpress Shipping
EX208213214SG In Transit
Solutions:
Option 1: Full refund 1068.00 USD
Response time: 3 days
If you have already settled the dispute with seller, please inform us so that we can follow this dispute based on the settlement; if the seller provides valid counter evidence as response, we might update options you could choose.
Note: You can resolve the issue by clicking 'Add a New Proposal', 'Accept' (to accept the seller or AliExpress' proposal), 'Upload Evidence' or 'Edit' (to modify comments on the proposal).
Thank you in advance for your understanding and great cooperation.
И через 3 дня это
Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order
99898448969629.
Problems with the order Judgement from AE Invalid Reason
Purchase Protection is running out, but package is still in transit Invalid As you agreed to extend the delivery date for the seller, you need to confirm with us how many calendar days you want to wait within the given time, or we would assume you're unwilling to wait for more time.
Package Information
AliExpress Shipping
EX208213214SG In Transit
Solutions:
Option 1: Please continue to wait for 3 days
Response time: 3 days
Please provide evidence as requested. Please kindly note that if no response or no valid evidence provided before the deadline, AliExpress would release full payment to the seller or refund the money as per seller's suggestion and close the dispute.
Note: You can resolve the issue by clicking 'Add a New Proposal', 'Accept' (to accept the seller or AliExpress' proposal), 'Upload Evidence' or 'Edit' (to modify comments on the proposal).
Your understanding and cooperation will be appreciated.
